7u99 Terms and Conditions

1 General Terms

7u99 is an online gaming platform that provides cricket betting, slot games, live casino and various online gaming services for users in Bangladesh. These Terms govern the relationship between 7u99 and the user.

• These Terms apply to the 7u99.cam website and all its services.
• By accessing or using the platform, you are considered to be in full agreement with these Terms.
• 7u99 reserves the right to change these Terms at any time without notice.
• If any part of these Terms is declared invalid, the remaining parts will remain in full effect.
• These Terms replace any previous oral or written agreements.

2 Eligibility and Registration

The following eligibility requirements must be met to open an account and use the services at 7u99:

At the time of registration you must provide a valid email address, full name and contact details. 7u99 reserves the right to accept or reject any application.

3 Account Management

Maintaining the security of your 7u99 account is entirely your responsibility. The following must be observed when managing your account:

3.1 Password and Security

• It is your responsibility to keep your login details (username and password) confidential.
• Allowing anyone else to use your account is strictly prohibited.
• If you notice unauthorized access or suspicious activity on your account, contact [email protected] immediately.
• Use a strong password and change it regularly.

3.2 Updating Account Information

• If any of your personal details change, update them on the platform immediately.
• 7u99 will not be held responsible for any issues arising from outdated or incorrect information.

3.3 KYC Verification

7u99 reserves the right to verify a user's identity (Know Your Customer / KYC) at any time. The following documents may be requested before processing a withdrawal:

• A copy of National ID (NID) or passport.
• Proof of current address (utility bill or bank statement).
• Proof of ownership of the payment method used.

4 Deposits and Withdrawals

7u99 supports popular payment methods in Bangladesh. All transactions are conducted in Bangladeshi Taka (BDT / ৳).

4.1 Deposit Terms

• Deposited funds will only be accepted from the account holder's own payment method.
• Depositing from a third-party account is strictly prohibited.
• After a successful deposit, the balance is generally updated instantly.
• 7u99 will not be held responsible for delays caused by the payment gateway or bank.

4.2 Withdrawal Terms

• Withdrawal funds will only be sent to the depositor's own payment account.
• Withdrawal requests will not be processed if KYC verification has not been completed.
• If fraudulent activity is suspected, withdrawals will be suspended pending investigation.
• Withdrawals may be delayed during system maintenance.
• Winnings earned using a bonus may only be withdrawn after the wagering requirements have been met.

4.3 Transaction Cancellation

It may not be possible to cancel a transaction once processing has begun. For any erroneous transaction, contact the support team immediately via live chat.

5 Bonuses and Promotions

7u99 offers various types of bonuses and promotional offers. Each bonus has specific conditions that must be followed.

5.1 Welcome Bonus

• The welcome bonus can be received only once per new account.
• Withdrawals from the bonus cannot be made before the wagering requirements are met.
• If you wish to cancel the bonus, contact the support team — however, all winnings earned from the bonus will also be cancelled.

5.2 VIP Cashback Program

7u99 has a three-tier VIP program for regular players:

• Bronze: Up to 0.5% cashback per week.
• Silver: Up to 1.0% cashback per week.
• Gold: Up to 1.5% cashback per week.

Advancement to a higher tier is determined by the player's activity and contribution. 7u99 reserves the right to review and change VIP classifications at any time.

5.3 General Bonus Terms

• Please read the terms and conditions of the relevant promotion carefully before claiming a bonus.
• Taking advantage of bonuses using multiple accounts, the same device or the same IP address is prohibited.
• Promotional offers are valid for a limited time and 7u99 may change or cancel any promotion at any time.
• If bonus abuse is proven, the bonus and associated winnings will be forfeited.

6 Betting and Gaming Rules

The following rules must be observed when betting and playing games on the 7u99 platform:

6.1 Bet Validity

• A bet once confirmed cannot be changed or cancelled.
• 7u99 reserves the right to cancel bets placed during a technical fault on the platform.
• 7u99 is not obliged to pay winnings based on incorrect odds or erroneous information.

6.2 Sports Betting

• The results of all sports betting events will be determined in accordance with the announcement of the relevant sports body (BPL, IPL, ICC, FIFA, etc.).
• If a match or event is cancelled, the bet amount is generally refunded.
• If evidence of match fixing or irregularities is found, the outcome of the relevant bet will be considered separately.

6.3 Game Results

The results of slots, live casino and other games are determined by Random Number Generator (RNG) technology. 7u99 uses software from established game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI and Spribe to ensure fair play.

7 Fair Play and Fraud Prevention

7u99 is committed to ensuring a fair and secure environment. The following activities are strictly prohibited:

• Opening multiple accounts to take advantage of bonuses.
• Playing games using software, bots or automated systems.
• Exploiting platform vulnerabilities or technical errors.
• Money laundering or illegal financial activity.
• Stealing another user's account information or attempting to hack an account.
• Coordinated betting or "arbitrage" strategies that harm the platform.
• Using false information or fake identity documents.

7u99 monitors suspicious activity and may notify legal authorities if necessary. We use advanced encryption and security measures to prevent fraud.

8 Privacy and Security

7u99 prioritises the protection of your personal information. Our full privacy policy can be found here. In brief:

• Your information is protected by SSL encryption.
• Your personal information is not sold to third parties.
• Information is used for the operation and improvement of services.
• Information may be shared with the authorities when required by legal obligation.
• You have the right to request correction or deletion of your information.

For any account security issues, contact us at [email protected] or get help via 24/7 live chat.

9 Responsible Gaming

7u99 places the highest importance on responsible gaming. Gaming should be for entertainment purposes — never as a source of income.

• Do not bet beyond your means.
• Do not place further bets in an attempt to recover lost money.
• Use 7u99's self-exclusion and limit-setting features.
• You may request temporary or permanent closure of your account if needed.

For more information on responsible gaming, please read our Responsible Gaming page.

10 Limitation of Liability

7u99 will not be held responsible for any financial or other losses in the following circumstances:

• Issues with games or bets caused by internet connection disruption.
• Errors in third-party game software or payment gateways.
• Unexpected technical issues, server failures, or cyberattacks.
• Losses resulting from the user's own negligence or security breach.
• Service suspension due to changes in law or government directives.
• Force majeure events such as natural disasters, pandemics, and similar occurrences.

7u99 always strives to provide uninterrupted service; however, total liability shall in no case exceed the total value of the transaction in question.

11 Account Closure and Termination

11.1 Closure by the User

You may request closure of your account at any time. You will be given the opportunity to withdraw any remaining balance before the account is closed (excluding bonus balance).

11.2 Closure by 7u99

7u99 may suspend or permanently close an account without notice in the following cases:

• Serious breach of the terms and conditions.
• If fraud or fraudulent activity is proven.
• If an underage user is identified.
• If money laundering or any other illegal activity is suspected.
• If evidence of operating multiple accounts is found.

If you wish to contest the account closure decision, you may submit a written objection to [email protected].

12 Changes to Terms

7u99 reserves the right to modify, add to, or cancel these terms and conditions at any time. Updated terms will take effect from the date they are published.

• Continued use of the platform after updated terms are published will be considered your acceptance of the revised terms.
• You have the right to close your account if you do not agree with the revised terms.
• In the event of any interpretation or dispute regarding the terms, 7u99's decision shall be considered final.

Contact Us

If you have any questions or need clarification about these terms, get support in Bengali via our 24/7 live chat or email us at [email protected].