7u99 Privacy Policy
Your personal information is of great importance to us. This policy describes in detail how your information is collected, used, and kept safe on the 7u99 platform.
1 Introduction and Applicability
7u99 ("we", "our", "platform") operates a safe and reliable online gaming service for users in Bangladesh. This privacy policy ("policy") explains what personal information we collect when you use 7u99's website, mobile application, or any other service, how that information is used, with whom it may be shared, and what steps we take to keep your information safe.
By using 7u99's services, you are considered to have accepted the terms set out in this policy. If you disagree with any part of this policy, please stop using our services. Contact us for any questions or concerns.
2 Information We Collect
7u99 collects various types of information to operate its services effectively. The categories of information collected are detailed below.
Identity Information
Information collected from you at the time of account registration:
- Full name
- Date of birth (for age verification)
- Email address
- Password (stored in encrypted form)
- Preferred language and currency settings
Financial Transaction Information
Information required for deposits and withdrawals:
- Payment method details (bKash, Nagad, Rocket, bank account)
- Transaction history
- Deposit and withdrawal amounts
- Payment reference numbers
Identity Verification Information (KYC)
Documents required for account verification:
- National ID (NID) or passport copy
- Proof of address document
- Selfie or photo where applicable
Technical and Usage Information
Information collected automatically from your device and browser:
- IP address and device ID
- Browser type and operating system
- Session duration and activity logs
- Cookie and tracking data
- Gaming history and preferences
3 Purpose of Information Use
7u99 uses collected information only for the following legitimate purposes:
Service Operation and Improvement
Your information is used to create and manage your account, process financial transactions, provide customer support, and continuously improve the quality of 7u99's services. This information also helps our 24/7 Bangladeshi live chat support team give you fast and effective assistance.
Security and Fraud Prevention
Your information is analysed to ensure account security, detect suspicious activity, and prevent fraudulent transactions. This is essential to protect your interests and the interests of all other users.
Age and Identity Verification
In accordance with Bangladesh regulations, our platform is for those aged 21 and above only. Information obtained through the KYC process is used to confirm your age and identity.
Communication and Notifications
Important account-related notifications, transaction confirmations, new bonus offers, and relevant service updates may be sent to your email. You may opt out of promotional emails at any time.
Responsible Gaming
This information is used to monitor your gaming patterns to identify potentially problematic behaviour and to effectively manage responsible gaming tools (limit setting, self-exclusion).
4 Information Sharing and Disclosure
7u99 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:
Service Providers
Only the necessary information is shared with payment processors (bKash, Nagad, Rocket), IT service providers, and game content suppliers. All such parties are bound by contractual confidentiality obligations.
Legal Obligations
Information may be provided to relevant authorities to comply with court orders, government directives, or applicable legal obligations. In such cases we provide only the information legally required.
Fraud Prevention
Information may be exchanged with organisations that help prevent financial fraud, money laundering, or other illegal activity, within the existing legal framework.
5 Cookie and Tracking Technology
7u99 uses cookies and similar technologies on its website and application. Cookies are small text files stored in your browser that help improve the functionality of our services.
Types and Purpose of Cookies
- Essential cookies: Required to maintain your login session, ensure security, and operate the platform's core functionality.
- Functionality cookies: Used to remember your preferred language, game settings, and other personalised experience preferences.
- Analytics cookies: Used to understand how users interact with our platform and to improve services.
You can manage cookies by changing your browser settings. However, disabling essential cookies may mean that some important platform features do not work correctly.
6 Data Security Measures
7u99 applies industry-standard security measures to keep your personal information safe. Our security framework is as follows:
SSL Encryption
All data transmissions are protected by 256-bit SSL encryption, keeping your information private from third parties.
Firewall Protection
Advanced firewalls and intrusion detection systems continuously monitor our servers and prevent unauthorised access.
Access Control
Only authorised staff can access your information. All staff operate under strict confidentiality agreements.
Secure Storage
All data is stored in encrypted databases. Passwords are never stored directly — only in hashed form.
7 Data Retention Period
7u99 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or for the period required by applicable law.
Data Retention Policy
- Active accounts: All relevant information is retained for as long as the account remains active.
- Closed accounts: Financial records and identity verification information may be retained after account closure in accordance with legal requirements.
- Transaction records: Records of all financial transactions are retained for the long term in accordance with regulatory requirements.
- Marketing data: Requests to opt out of promotional communications are actioned as soon as possible after receipt.
After the designated period, information is securely deleted or anonymised in a way that means you can no longer be identified.
8 Your Rights and Choices
7u99 believes you have the right to control your own information. Your key rights are described below:
Right to Access Information
You may contact us at any time to find out what information we hold about you. Send a request to our support email and we will provide the applicable information.
Right to Correct Information
You have the right to correct any inaccurate or incomplete information in your account. This can be done via account settings or through the support team.
Right to Delete Information
In certain circumstances you may request the deletion of your personal information. However, some information may be required to be retained for a specified period due to legal or regulatory requirements.
Right to Opt Out of Marketing Communications
Use the unsubscribe link in the email or inform the support team to stop receiving promotional emails and notifications. Essential transaction-related notifications cannot be stopped.
To exercise any of the rights listed above, contact our support team via 24/7 live chat or by email. We are committed to processing your request in a timely manner.
9 Protection of Minors
7u99's services are intended entirely for adults. Only individuals aged 21 and above may register and participate on our platform.
We do not intentionally collect any information from minors. If we receive evidence that a user is under 21, we will immediately close that account and delete all associated information.
If you are aware that a minor is using 7u99, please notify our support team. We will take action on this matter with the utmost seriousness.
10 Policy Changes and Updates
7u99 reserves the right to change or update this privacy policy over time. This policy may be updated due to changes in the scope of services, new legal requirements, or changes in business practices.
For significant changes, we will send a notification to your registered email address and/or make a clear announcement on our website. Continuing to use the platform after a change will be considered acceptance of the updated policy.
The latest version of this policy will always be available on this page of our website. You can confirm the current version by checking the "Last Updated" date at the top of the page.
11 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our dedicated support team:
Live Chat
Our 24/7 Bengali live chat support is always ready to answer all your questions. This is the fastest channel for immediate assistance.
For any formal privacy-related requests, contact us by email:
[email protected]